Terms of service

Welcome to sluff. We’re glad you’re here.

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). They’re designed to create clarity, set expectations, and protect both you and sluff.

By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Using sluff

You may use our Services only for lawful purposes and in accordance with these Terms. By using sluff, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), and that any information you provide is accurate and kept up to date.

You agree not to misuse the Services—for example, by interfering with site functionality, attempting to access restricted systems, or engaging in fraudulent or unlawful activity. We reserve the right to suspend or terminate access where misuse is suspected.

2. Products, Orders, and Availability

sluff products may be produced in limited quantities and may change over time. We reserve the right to modify, discontinue, or update products, pricing, and availability at any time without notice.

We may refuse or cancel any order at our discretion, including where we suspect fraud, unauthorized resale, or unusual ordering patterns. If an order is canceled after payment has been processed, we will issue a refund.

While we aim for accuracy, occasional errors (including pricing or product descriptions) may occur. We reserve the right to correct such errors and revise orders accordingly.

3. Payments

All payments must be made using valid, authorized payment methods. By submitting your payment information, you authorize Sluff and its third-party payment processors to charge the applicable amount.

You agree to provide accurate billing and payment information and to promptly update it as needed.

4. Subscriptions & Auto-Renewals

Some sluff products may be offered as part of a subscription or replenishment program.

When you enroll in a subscription, you agree to a continuous service that automatically renews at the interval you select. Your payment method will be charged at the beginning of each billing cycle unless you cancel.

In compliance with California’s Automatic Renewal Law:

• Subscription terms—including frequency, pricing, and renewal—will be presented clearly before purchase
• By completing your purchase, you provide affirmative consent to recurring charges
• You will receive a confirmation notice with subscription details and cancellation instructions

You may cancel your subscription at any time by:

• Logging into your account, or
• Contacting us at help@sluff.com

Cancellation will apply to future billing cycles. Requests submitted after a renewal has processed will apply to the next cycle.

We may provide advance notice of material changes (such as pricing adjustments) where required by law.

5. Shipping & Returns

We aim to process and ship orders promptly. Delivery timelines are estimates and may vary due to factors outside our control.

Returns, refunds, and exchanges are governed by our Return Policy [will provide link], which is incorporated into these Terms.

6. Product Use & Care

sluff products are intended for external use only. Because skin and sensitivities vary, we recommend patch testing before full use.

You are responsible for using products in accordance with instructions. sluff is not liable for adverse reactions resulting from misuse or failure to follow product guidance.

If irritation occurs, discontinue use and consult a qualified professional.

7. Your Content & Community

We love seeing how sluff becomes part of your routine.

If you submit or share reviews, photos, videos, testimonials, or other content—including via social media tags, hashtags, messages, or direct submissions—you grant Sluff a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, adapt, publish, distribute, display, and create derivative works from that content.

This includes use across:

• Our website and digital platforms
• Social media channels
• Email, advertising, and marketing (including paid media and whitelisting)

You represent that:

• You own or control all rights to the content
• The content does not infringe any third-party rights
• Any individuals featured have provided appropriate consent

We may use such content with or without attribution and may remove content at our discretion.

8. Influencers & Collaborators

If you create content featuring sluff in connection with a collaboration, gifting, or partnership, these

Terms apply unless a separate written agreement governs.

Unless otherwise agreed in writing, sluff retains the usage rights described above, including the right to repost, repurpose, and use such content in marketing and advertising.

9. SMS & Marketing Communications

If you opt in to receive SMS or marketing communications, you consent to receive recurring automated promotional and personalized messages from sluff.

By opting in, you:

• Authorize the use of automated technology to send messages
• Acknowledge that consent is not a condition of purchase

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by:

• Replying “STOP” to SMS messages
• Using unsubscribe links in emails
• Contacting us directly

We may also send transactional messages (e.g., order confirmations), which are not promotional.

For more information on how we handle your personal data and your rights, please see our Privacy Policy [will provide link].

10. Privacy & California Rights

Your privacy is important to us. Our collection, use, and sharing of personal information is described in our Privacy Policy [link], which is incorporated into these Terms.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Access the personal information we collect about you
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of certain data sharing practices
• Limit the use of sensitive personal information (where applicable)

To exercise your rights, please follow the instructions in our Privacy Policy or contact us at [Insert Email].

We will not discriminate against you for exercising your rights.

11. Intellectual Property

All content on the Services—including branding, product names, designs, text, graphics, and overall presentation—is owned by sluff or its licensors and is protected by intellectual property laws.

You may not use, reproduce, distribute, or exploit any content without prior written permission.

12. Third-Party Services

Our Services may include links to third-party websites or services. These are provided for convenience only.

sluff is not responsible for the content, policies, or practices of third parties. Your interactions with third-party services are at your own risk.

13. Disclaimers

The Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied.

We do not guarantee that:

• The Services will be uninterrupted, secure, or error-free
• Product results will meet individual expectations

14. Limitation of Liability

To the fullest extent permitted by law, Sluff will not be liable for any indirect, incidental, special, or consequential damages.

sluff’s total liability for any claim will not exceed the amount you paid to Sluff in the twelve (12) months preceding the claim.

15. Indemnification

You agree to indemnify and hold sluff and its affiliates harmless from any claims, damages, liabilities, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your infringement of any third-party rights

16. Dispute Resolution & Arbitration

We encourage you to contact us first so we can try to resolve any concerns directly.

If a dispute cannot be resolved informally, you and Sluff agree to the following:

Binding Arbitration

All disputes arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration, except where prohibited by law.

Scope

This applies to all claims, whether based in contract, tort, statute, or otherwise.

Arbitration Process

Arbitration will be administered by a recognized provider under its consumer rules. The arbitrator will have exclusive authority to resolve disputes relating to this agreement.

Class Action Waiver

To the fullest extent permitted by law:

• Claims may only be brought on an individual basis
• You waive the right to participate in any class, collective, or representative proceeding
• The arbitrator may not consolidate claims

Exceptions

Either party may:

• Bring claims in small claims court
• Seek injunctive relief for intellectual property violations

Opt-Out Right

You may opt out of arbitration by sending written notice within 30 days of your first use of the Services.

Governing Law

These Terms are governed by the laws of the State of California.

 

17. Termination

We may suspend or terminate your access to the Services at any time, including for violations of these Terms or suspected misuse.

 

18. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including supply chain disruptions, carrier delays, or natural events.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date.

Continued use of the Services after changes are posted constitutes acceptance.

20. Miscellaneous

These Terms constitute the entire agreement between you and Sluff.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision does not waive our right to do so later.

21. Contact Us

If you have questions or concerns, we’re here to help.

sluff inc.
8605 Santa Monica Blvd #567122
West Hollywood, California 90069

Email: help@sluff.com