Privacy Policy
At suff, we believe care should feel good—from the products you use to the way your information is handled. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our services, you agree to the practices described below.
The information we collect
When you interact with sluff, we collect information in a few different ways.
Some of it is information you choose to share with us. For example, when you place an order, create an account, or sign up for emails or texts, we may collect your name, email address, phone number, and shipping and billing details. If you reach out to customer support, leave a review, or participate in a survey or promotion, we may also collect the information you provide in those interactions. If you share photos, testimonials, or tag us on social media, we may use that content with your permission.
We also collect certain information automatically when you use our website. This can include your IP address, device type, browser, pages visited, time spent on the site, and interactions with emails. Like most e-commerce brands, we use cookies and similar technologies to understand how people use our site and to improve the experience.
In some cases, we receive information from trusted third parties. This includes payment processors who handle transactions securely, as well as marketing, analytics, and advertising partners who help us better understand our customers and reach people who may be interested in sluff.
For transparency, the types of personal information we collect generally fall into the following categories: identifiers (like your name and email), customer records (such as your address and order history), commercial information (such as what you purchase), internet or network activity (like browsing behavior), approximate geolocation, communications or content you share with us, and inferences about preferences based on your interactions.
How we use your information
We use your information to make your experience with Sluff seamless and personal.
This includes fulfilling your orders, processing payments, and getting products to your door. It also helps us communicate with you—whether that’s confirming an order, responding to a question, or sharing updates about products, restocks, and launches.
We use data to improve what we do. Understanding how customers use our site helps us refine the experience, develop new products, and make better decisions overall.
We may also use your information to personalize your experience—like showing you products or content that feel relevant to you—and to run marketing campaigns, promotions, and surveys.
Finally, we use information to protect our business and our customers, including detecting fraud, maintaining security, and complying with legal obligations.
How we share information
We share personal information only as needed to operate our business and provide our services.
We work with trusted service providers who support things like payment processing, order fulfillment, shipping, email and SMS communications, analytics, and advertising. These partners are only given access to the information necessary to perform their functions.
We may also share information with marketing and advertising partners to help us reach new customers and deliver more relevant ads. Under California law, this type of sharing for cross-context behavioral advertising may be considered “selling” or “sharing” personal information, even though we do not sell your data in the traditional sense. If we ever participate in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We may also disclose information if required to do so by law or to protect our rights and the safety of our customers.
Cookies and tracking
Like most websites, we use cookies and similar technologies to keep things running smoothly and to understand how people interact with Sluff.
These tools help us remember your preferences, analyze site performance, and deliver advertising that’s more relevant to you. Some cookies are essential to the functioning of the site, while others support analytics and marketing.
You can manage or disable cookies through your browser settings at any time. Where available, you may also adjust your cookie preferences through our website tools.
Your privacy choices
You have control over your personal information.
Depending on where you live—including California—you may have the right to request access to the information we hold about you, ask that we correct or delete it, or opt out of certain types of data sharing, including targeted advertising.
California residents also have the right to:
- Know what categories of personal information we collect, use, disclose, and share
- Request a copy of the specific pieces of personal information we hold about them
- Request correction of inaccurate information
- Request deletion of personal information, subject to certain exceptions
- Opt out of the “sale” or “sharing” of personal information
- Limit the use of sensitive personal information, where applicable
- Not be discriminated against for exercising these rights
You can exercise any of these rights by contacting us at help@sluff.com. We may need to verify your identity before fulfilling your request, and you may designate an authorized agent to act on your behalf.
Marketing communications
You can opt out of marketing communications at any time. Emails include an unsubscribe link, and you can stop SMS messages by replying “STOP.” Please note that we may still send transactional messages related to your orders or account.
How long we keep information
We keep personal information only for as long as necessary to provide our services and run our business responsibly. This includes fulfilling orders, maintaining records for legal and accounting purposes, resolving disputes, and enforcing our agreements. Retention periods depend on the type of information and the purpose for which it is used.
How we protect your information
We take the security of your information seriously and use reasonable safeguards to protect it. These include administrative, technical, and physical measures designed to prevent unauthorized access, loss, misuse, or alteration. That said, no system can be guaranteed to be completely secure.
International use
sluff is based in the United States, and your information may be processed and stored here or in other countries where our service providers operate.
Children’s privacy
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age of 13.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll update the effective date above.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, we’re here to help.
8605 Santa Monica Blvd #567122
West Hollywood, California 90069
Email: help@sluff.com
